Shipping Policy

Ship-to / Destination 

We ship product from within USA to US destinations ie. anywhere within the 48 contiguous states, and from within Canada, to customers in Canada. Product is shipped directly from the respective manufacturer’s facility, within the same country as the customer/destination.

Freight Company 

We reserve the right to choose which freight company and shipping method is used. Freight is calculated during check-out, and freight pricing is based on total weight of the purchase, and the destination. We reserve the right to modify/change/edit pricing on freight, in situations where the site miscalculated or under-charged for freight; in such circumstances where the site under or over charged for freight, we will contact you to discuss, before proceeding to ship the goods. Only in rare situations do errors in freight occur, for example, if/when a customer is located in very remote location, or water access only, our site may under-charge for freight, and we'll have to address the transaction as a one-off, and discuss to determine best course of action. 

Delivery Time

In-stock items typically leave the warehouse within a week, however most equipment requires some lead time, generally ranging from 1 to 4 weeks, and occasionally longer lead time applies.

Please contact us for an update on current lead time status. 

LTL Ground Service is used for most of our deliveries, and occasionally on smaller or single box orders, FEDEX or UPS. 

Regardless of which freight company we use, for most orders being shipped to customers in USA or Canada, time in transit will be in the range of 3 to 7 days. 

While extremely rare, back-order challenges can occur, which can cause delays. Items on back-order or requiring final assembly/production, may require additional time before being shipped. We will communicate with you if there are issues impacting delivery time. Our objective is to under promise, and over delivery, so we will always try and best guide our customers, so expectations are realistic and targets are met. We do suggest you exercise caution when booking an installation, where delivery/shipping time is not 100% certain.