FAQs Page
Frequently Asked Questions:
- Where do you ship from? We ship to you directly from the respective brand partners' (ie. manufacturers') location, in either USA or Canada, depending on your location.
- Do you offer Warranty? Yes, as provided by the respective manufacturer.
- Do you offer design services? We provide basic consulting services, to assist in isolating which/what items are suitable for your particular project, however outside/3rd party consultation or technical support may be required, particularly for more complicated or larger industrial projects.
- What's your return policy? We do accept returns, subject to our Return Policy, see here.
- How do Air Curtains work? See 'Air Curtains 101' write-up here.
- How much is freight? Please add to cart the items you're considering, and either proceed further through check-out for the freight price, or use the freight estimated shown on the cart page (key in your postal code).
- Where are you based? AirCurtainsDirect is operated by ship2user, an Ecommerce company, located at 1525 Point O Woods Road, Mississauga, ON, L5G2X6 Canada. ship2user is owned/operated by Dave Hammond, Founder & CEO.
- How long does is take to get the items, after I purchase? Please refer to our Shipping Policy here.